11 D_QMS Edit Customer Complaint - C-00001

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Complaint Details
RV_ Stock order_ DD_00981.msg
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RE_ Stock order_ DD_00981.msg
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Problem Description

Acceptance/Rejection

Accepted by JC

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INTERIM CONTAINMENT / IMMEDIATE ACTIONS
Description Assigned To Target-Effective Date Action
Production team make a new nameplate acc. to the serial number of the certificate 3.1 and logistic dept. will send it to the customer for your fix on the valve Ethan Martos 28-01-25
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ROOT CAUSE ANALYSIS
Description Assigned To Target-Effective Date Action
During the production of the valve in the JC workshop, the nameplate was not assembled on the valve flange. Ethan Martos 28-01-25
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VERIFIED AND PERMANENT CORRECTIVE ACTIONS
Description Assigned To Target-Effective Date Action
Quality dept. will check the processes to ensure that the sequences set out in the procedures are adhered to Ethan Martos 28-01-25
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IMPLEMENT AND VALIDATE CORRECTIVE ACTIONS
Description Assigned To Target-Effective Date Verified
Quality dept. will check the processes to ensure that the sequences set out in the procedures are adhered to Ethan Martos 28-01-25
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RECURRENCE PREVENTION
Description Assigned To Target-Effective Date Action
Quality. dept. will do a key point training during the processes to raise the awareness of the workers Ethan Martos 28-01-25
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CONGRATULATIONS!

Appreciated everyone worked in this project and supported customer in their hard time.

Keep it up, build better process & great brand.