D_QMS Edit Customer Complaint

Complaint Details

Customer Name

Email#2

Customer Complaint Number

Complaint Received On

Sales Order Ref

Article

Product Description

Item No/Tag/Serial No.

RMA Number

Affected Qty

Nature of Complaint

Sub Category

Complaint Details

File Upload (Customer related files)

Uploaded Files

RV_ PO HRE20241061 - Packing issue.msg

File Upload (JC/ICP related files)

Uploaded Files

RE_ PO HRE20241061 - Packing issue.msg

Assign to - Primary Department

Supportive Departments

Team members

Internal Notes

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Problem Description

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INTERIM CONTAINMENT / IMMEDIATE ACTIONS

Description	Assigned To	Target-Effective Date	Action

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ROOT CAUSE ANALYSIS

Description	Assigned To	Target-Effective Date	Action

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VERIFIED AND PERMANENT CORRECTIVE ACTIONS

Description	Assigned To	Target-Effective Date	Action

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IMPLEMENT AND VALIDATE CORRECTIVE ACTIONS

Description	Assigned To	Target-Effective Date	Verified

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RECURRENCE PREVENTION

Description	Assigned To	Target-Effective Date	Action

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CLOSURE / TEAM RECOGNITION

Its Time to Close!

Appreciate everyone worked in this project and supported customer in their hard time.

Enter Associated Cost

Requires customer’s report reply?

DQMS

Acceptance

Its Time to Close!