D_QMS Edit Customer Complaint

Complaint Details

Customer Name

Email#2

Customer Complaint Number

Complaint Received On

Sales Order Ref

Article

Product Description

Item No/Tag/Serial No.

RMA Number

Affected Qty

Nature of Complaint

Sub Category

Complaint Details

File Upload (Customer related files)

Uploaded Files

RE_ fig_800.msg

File Upload (JC/ICP related files)

Assign to - Primary Department

Supportive Departments

Team members

Internal Notes

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Problem Description

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INTERIM CONTAINMENT / IMMEDIATE ACTIONS

Description	Assigned To	Target-Effective Date	Action

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ROOT CAUSE ANALYSIS

Description	Assigned To	Target-Effective Date	Action

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VERIFIED AND PERMANENT CORRECTIVE ACTIONS

Description	Assigned To	Target-Effective Date	Action

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IMPLEMENT AND VALIDATE CORRECTIVE ACTIONS

Description	Assigned To	Target-Effective Date	Verified

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RECURRENCE PREVENTION

Description	Assigned To	Target-Effective Date	Action

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CLOSURE / TEAM RECOGNITION

Appreciate everyone worked in this project and supported customer in their hard time.

Enter Associated Cost

Requires customer’s report reply?

DQMS